zonealarm problem
i have a problem with my zonealarm pro. yesterday i upgrade my older one to 6.5.as i install it and i started it, i made the update of zonealarm antispyware that contains. however, when i finished it and i restart my computer, in the icon of zonealarm it tells me that update is running. i don't know what update is running and it never finishes. also the zonealarm antispyware doesn't work i can't click on scan now.
uninstall Zone Alarm Pro and install ZoneAlarm v7.0.722 Internet Security Suite it works perfectly
ReplyDeleteIt is best to do a clean uninstall before installing a new version.
ReplyDeleteHow to Perform a Clean Install
* If you wish to keep your settings, create a Backup from Overview - > Preferences before starting, and then Restore afterwards (available in ZoneAlarm Premium products only).
* Click on Start -> Programs -> Zone Labs
* RIGHT-click on Uninstall Zone Labs Security, then select Properties
* Under Target you will see the following line (the actual drive may be different on your system):
"C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
* Change it to:
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense
(add a space and then the /clean /rmlicense)
* Click OK to save the new command line.
* Click on Start -> Programs -> Zone Labs -> Uninstall Zone Labs Security
* Click OK to run the uninstaller, and OK any security alerts that pop up.
* say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
* Reboot
* After rebooting, check for the following folders, and delete them if you find them:
"Internet Logs"
"Zone Labs" (under your Program Files folder)
"Zonelabs" (under your Windows System32 folder)
* Empty your recycle bin
* Reboot
* install the latest version if you are reinstalling